General Terms and Conditions – Services, Gift Cards, and Appointments

Effective from: December 14, 2025

Please read the following conditions carefully before booking or purchasing. By purchasing a service, gift card, or pass, or by booking an appointment, the guest accepts the provisions of these General Terms and Conditions (hereinafter: GTC).

1. Service Provider Details

• Name: Baracskai Tibor Dénes e.v.
• Registered Office: 1115 Budapest, Etele út 40/B. 6. em. 40.
• Premises (Place of Service): 1085 Budapest, Üllői út 14. (Fashion Day & Spa)
• Tax Number: 91587790-1-43
• Registration Number: 61482331
• E-mail: [email protected]
• Phone: +36 30 823 9013
• Website: www.puraflow.hu

2. Booking, Validity, and Payment

• Booking Method: Services, passes, and gift cards are purchased via the Service Provider's minup booking system. Bookings can be made at earliest 12 hours in advance, subject to availability.
• Payment Options: When booking, you can choose online card prepayment or on-site payment via QR code Qvik payment with mobile banking approval, instant transfer, online card payment, or cash.
• Bank Card Acceptance: The Service Provider does not have a POS terminal, so physical cards can only be accepted via the online payment page.
• Data Request: The minup booking system requests mandatory (Name, Email, Phone) and optional health data necessary for the booking to personalize the service.
• Payment Confirmation and Booking Finalization:
  • The guest will receive an email confirmation of the booking receipt.
  • The booking is then in pending status and becomes final only after manual approval by the Service Provider, of which the guest receives a separate notification.
• Invoice: The invoice is issued via the Billingo system.

3. Cancellation and Modification Policy

• Cancellation Deadline: Free cancellation or modification is possible 24 hours before the booked appointment.
• Free Cancellation (over 24 hours): In case of cancellation indicated over 24 hours, the full online payment is refunded or can be used for a later appointment.
• Late Cancellation (within 24 hours): In this case, online cancellation of the booking is no longer possible. In case of cancellation or modification within 24 hours, 50% of the service fee will be charged.
  • Consequence: In case of online payment, 50% of the service fee is refunded. In case of on-site payment choice, 50% of the fee will be invoiced.
• No-Show: In case of absence without cancellation, the full amount (100%) of the booked service fee will be charged. In case of online payment, the full amount is retained by the Service Provider. In case of on-site payment choice, the full amount will be invoiced. The Service Provider may decide to modify the claim for the full amount on a fairness basis.
• Lateness: In case of guest lateness, the service time may be shortened, but the full (100%) fee will be charged.
• Force Majeure: In case of official restriction, technical error, or other force majeure, the Service Provider is entitled to modify the appointment. In such cases, the guest can use the service at a new appointment, no refund is applicable.

4. Passes, Gift Cards, and Loyalty Program

A) Passes

• Purchase: Passes can also be purchased via the minup system.
• Type: Passes are for 5 sessions, applicable to all massage types.
• Validity:
  • 45 days: For a pass value under 100,000 HUF, the pass is valid for 45 days.
  • 75 days: For pass value over 100,000 HUF, the pass is valid for 75 days.

B) Gift Cards

• Validity: The gift card is valid for 6 months from the date of issue.
• Refund: After ordering, the purchaser is not entitled to withdrawal or refund.
• Transferability: The gift card is freely transferable to another person.
• Extension: In case of expiration, it can be extended once for an additional 3 months for a 15% surcharge.
• Cash: The gift card cannot be exchanged for cash.

C) Loyalty Program Rules

The discounts of the loyalty program can be validated with the loyalty card issued by Pura Flow Massage, under the following conditions.

• Discounts: The discount means 30% off every fifth occasion, and 50% off every tenth occasion from the price of the preceding massages.
• Validity: The discount can only be validated in the series of massages of the same type and duration.
• New Card: In case of using a different type or duration of massage, the Guest must open a new loyalty card.
• Transferability: The loyalty card is not named, anyone can use it.
• Validity period: The card is valid for 8 months from the first occasion.
• Combination: The discount cannot be combined with other promotions.

5. Responsibility (Age Limit and Valuables)

• Age Limit: The Service Provider's massage services are available exclusively for persons over 18 years of age.
• Health Responsibility: The use of the service is in all cases at the guest's own risk. The Service Provider assumes no liability for any damage resulting from the guest not disclosing a health condition or circumstance that hindered or endangered the use of the service.
• Valuables: The Service Provider assumes no liability for guests' valuables (e.g., jewelry, phone, wallet). The guest is obliged to ensure the safety of valuables.

6. Spa House Rules and Conduct

Compliance with the current Spa House Rules is mandatory in the area of Fashion & Day Spa.

The current, detailed version of the house rules can be found on the Spa's official website (https://www.fashiondayspa.com/day-spa-ászf), and the guest is obliged to read and accept it before using the service.

7. Other Provisions

The Service Provider reserves the right to modify the services and these GTC. The GTC was made in Hungarian; in case of dispute, the Hungarian version shall prevail.

Scope of Service Use (KATA obligation): The Service Provider provides its services exclusively to private individuals (natural persons) based on its legal status (KATA taxation). Service use and invoicing for legal entities (companies, organizations) or other business organizations is not possible.

📧 In case of questions, please write to the [email protected] email address.